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Services

Support for every part of your practice.

Every Apollo XCM (AXCM) service is delivered as an extension of your team: we learn your workflows, work inside your systems, and follow your protocols.

01

Patient Access

Every call, message, and check-in covered.

Patient Access Coordinators

Your remote front office team

Bilingual coordinators who handle patient communication and scheduling inside your systems, following your protocols.

  • Calls from patients, physician offices, hospitals, and partner facilities
  • Scheduling, confirmations, rescheduling, and cancellations
  • Secure SMS, webchat, email, and voicemail responses
Learn more →

Referral Coordinators

Every referral worked to completion

Dedicated coordinators who manage incoming and outgoing referrals from receipt to scheduled visit, with extensive LeadingReach experience.

  • Referral intake, review, and completeness checks
  • Scheduling referred patients and closing the loop with referring offices
  • Referral management in LeadingReach and your EMR
Learn more →

Virtual Front Desk

Live check-in support, from anywhere

A touch-screen station in your clinic connects patients to a live remote representative by secure video.

  • Patient check-in and check-out
  • Copay collection
  • Integrated with your EMR and payment systems
Learn more →
02

Clinical & Administrative Support

The documentation and coordination behind every visit.

Virtual Medical Assistants

Administrative skill with clinical knowledge

Remote professionals with nursing or medical backgrounds who take on complex administrative work for your providers.

  • Chart preparation and documentation
  • Coordination of labs, imaging, and medications
  • Patient follow-ups and education
Learn more →

Medical Records Management

Support for keeping patient records organized, complete, and current.

Details coming soon

Chart QA

Quality review of patient charts and documentation.

Details coming soon

Global Surgical Period Support

Support for practices managing patients through global surgical periods.

Details coming soon

Sleep Studies

Operational support for practices that offer sleep studies.

Details coming soon

03

Revenue Cycle

Cleaner claims and steadier cash flow, starting before the visit.

Insurance Verification & Authorization

Fewer surprises at the front end

Fast, accurate eligibility checks and prior authorizations from a team that specializes in payer policies.

  • Eligibility and benefit checks through Waystar, Availity, and Medpoint
  • Prior authorizations for imaging, procedures, surgeries, and referrals
  • Copay, coinsurance, and patient responsibility verification
Learn more →

Insurance & Facility Credentialing

Insurance and facility credentialing support for your providers.

Details coming soon

Shared Savings & Value-Based Care Reporting

Reporting support for shared savings and value-based care programs.

Details coming soon

04

Technology & Security

AI agents and security programs built for healthcare.

Agentic Operations

AI agents, supported by our team

AI agents that handle routine, rules-based work in your systems, with our team covering exceptions and your staff approving anything sensitive.

  • Employee onboarding and offboarding with an audit trail
  • License, certification, and compliance deadline tracking
  • Referral and task follow-up before work goes overdue
Learn more →

Healthcare Cybersecurity

Built to pass the audit, priced for the practice

The same discipline behind our own security profile, applied to your practice.

  • HIPAA Security Risk Assessments and written security programs
  • External penetration testing and EMR security audits
  • Microsoft 365 and Entra security hardening
Learn more →
05

Practice Growth

Grow revenue, not your footprint.

Our team works from our own secured facilities, so every role we support is one less workstation your clinic has to house. Turn that space into revenue.

Free up rooms

Reclaim the space desks were using.

Administrative work happens off-site, opening up rooms that held workstations, files, and phones.

Add ancillaries

Put that space to work for patients.

Use it for ancillary services that fit your specialty, such as in-office diagnostics, infusion, or other services that serve your patients and your bottom line.

Scale without building out

Grow support, not square footage.

Add dedicated AXCM team members as patient volume grows, without expanding your footprint or recruiting locally.

Social Media & Marketing

Social media and marketing support for your practice.

Details coming soon

Not sure where to start? We’ll help you find it.

Tell us where your team is stretched thin, and we’ll recommend the right mix of services.

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