At the station
- Patient taps the touch screen
- Connects to a live representative by secure video
- Gets help with check-in and check-out
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Patient Access · Virtual Front DeskLive check-in support, from anywhere.
The Apollo XCM (AXCM) Virtual Front Desk connects patients in your clinic to a live remote representative through a touch-screen station, so check-in and check-out keep moving even when your front desk is busy.
The challenge
Lines form when the desk is short.
Peak hours, lunch breaks, and staff absences leave the front counter uncovered, and patients notice.
A Virtual Front Desk station gives every patient a live person to help them, without adding another workstation to your front office.
- Scale coverage up or down with patient volume
- Keep in-office staff focused on the patients in front of them
- Frees space and headcount at the front counter
How it works
Simple for patients, seamless for your team.
Behind the screen
- Remote representative completes check-in and check-out
- Collects copays
- Works in your EMR and payment systems
Why AXCM
An extension of your team, not a call center.
Bilingual: English & Spanish
Serve English- and Spanish-speaking patients with the same level of care.
On your schedule
A nearshore team aligned with US Central and Eastern time, supporting practices in every US time zone.
Built to Epic’s standards
AXCM meets Epic’s strict security requirements, so we can support practices running Epic. We also work in Athena, eClinicalWorks, and more.
Secured and managed
Our team works from secured facilities on company-managed devices. See our security.
FAQ
Frequently asked questions.
Does this replace my receptionist?
It’s designed to extend your front office, covering peak times, breaks, and absences so your in-office staff can focus on patients who need hands-on help.
Does it work with our EMR and payment systems?
Yes. The Virtual Front Desk is integrated with your EMR and payment systems. We confirm the details for your specific systems during scoping.
Can patients get help in Spanish?
Yes. Our team is bilingual in English and Spanish.
What holidays do you observe?
We observe six US national holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
How do you protect patient information?
Our team works from secured facilities on company-managed devices, and our support is delivered in compliance with HIPAA regulations. See our security section for more.
How is it priced?
Pricing depends on the scope of work and the coverage you need. Talk to our team for a quote.
Keep check-in moving.
Tell us about your front desk volume, and we’ll walk you through how a Virtual Front Desk station would work in your clinic.