Eligibility and benefits
- Eligibility and benefit checks through Waystar, Availity, and Medpoint
- Verification of copays, coinsurance, and patient responsibility
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Revenue Cycle · Insurance Verification & AuthorizationFewer surprises at the front end.
At Apollo XCM (AXCM), our team specializes in payer policies, delivering fast, accurate eligibility verification and prior authorizations so your practice can focus on patient care.
The challenge
Payer rules change. Denials follow.
Eligibility checks are slowed by frequent payer policy changes, complex coverage rules, and time-consuming manual processes.
We streamline your front-end revenue operations so claims start clean, before the patient is seen.
- Fewer claim denials
- Faster reimbursements
- Improved cash flow and accuracy
What we handle
Verification and authorization, done right.
Authorizations and readiness
- Prior authorizations for imaging, procedures, surgeries, and referrals
- Payer compliance and claim readiness
Why AXCM
An extension of your team, not a call center.
Bilingual: English & Spanish
Serve English- and Spanish-speaking patients with the same level of care.
On your schedule
A nearshore team aligned with US Central and Eastern time, supporting practices in every US time zone.
Built to Epic’s standards
AXCM meets Epic’s strict security requirements, so we can support practices running Epic. We also work in Athena, eClinicalWorks, and more.
Secured and managed
Our team works from secured facilities on company-managed devices. See our security.
How it works
Built around your workflows.
- 01
Learn your workflows
We start by understanding your specialty, your team, your payers, and how your practice already works.
- 02
Integrate with your systems
You provide login access to your EMR and other systems, and your AXCM team member works in them just as if they were sitting in your office.
- 03
Add to your team as you grow
As your practice grows, add dedicated AXCM team members, each one trained on your workflows and working only for your practice.
FAQ
Frequently asked questions.
Which clearinghouses and portals do you use?
Our team performs eligibility and benefit checks through Waystar, Availity, and Medpoint, and works inside your EMR.
Which authorizations do you handle?
Prior authorizations for imaging, procedures, surgeries, and referrals.
Which EMRs do you work in?
We work inside the systems you already use, including Epic, Athena, eClinicalWorks, and more. AXCM meets Epic’s strict security requirements, so we can support practices running Epic, something most of our competitors are unable to offer.
Will my AXCM team member work for other practices?
No. Every client receives a dedicated resource who works only for your practice, just like a member of your own team.
How does your team access our systems?
Your practice sets up login accounts for your assigned AXCM team member in your EMR and other systems, with the permissions you choose. They work in your systems just as if they were sitting in your office, and you can adjust or remove access at any time.
What holidays do you observe?
We observe six US national holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
How do you protect patient information?
Our team works from secured facilities on company-managed devices, and our support is delivered in compliance with HIPAA regulations. See our security section for more.
How is it priced?
Pricing depends on the scope of work and the coverage you need. Talk to our team for a quote.
Start every claim clean.
Tell us where eligibility and authorizations are slowing your revenue cycle.