Support for every call, message, and appointment.
Remote Patient Access Coordinators who answer patients, schedule visits, and keep your EMR current, following your protocols.
For independent practices & specialists
01 · Patient access
02 · Clinical & administrative support
03 · Revenue cycle
An extension of your team, built around your practice.
Apollo XCM (AXCM) works alongside your operations team as a trained, remote extension of your staff. We learn your workflows, work inside your systems, and take on the administrative load, so you can grow capacity without adding headcount or giving up clinic space.
Help with the paperwork behind every visit.
Chart preparation, records, referrals, and coordination handled by trained remote professionals.
Cleaner claims start before the visit.
Eligibility, prior authorizations, credentialing, and billing support that help protect your cash flow.
Bilingual
English & Spanish support
Coast to coast
Every US time zone, aligned to your clinic hours
Epic
Meets Epic’s strict security requirements
Your EMR
Epic, Athena, eClinicalWorks (eCW) & more
The challenge
Growth shouldn’t mean more desks.
Every new hire needs a workstation, a login, training, and room in your clinic. Meanwhile, payer policies change, authorizations pile up, and your front desk is stretched thin by peak hours, lunch breaks, and absences.
Every specialty has its own workflows, so a generic approach doesn’t work.
AXCM adds trained support to your team without adding people to your building.
What we do
Services built around how your practice runs.
Choose the support your team needs, from the front desk to the revenue cycle to the systems behind them.
01
Patient Access
Every call, message, and check-in covered.
Patient Access Coordinators
Your remote front office team
Bilingual coordinators who handle patient communication and scheduling inside your systems, following your protocols.
- Calls from patients, physician offices, hospitals, and partner facilities
- Scheduling, confirmations, rescheduling, and cancellations
- Secure SMS, webchat, email, and voicemail responses
Referral Coordinators
Every referral worked to completion
Dedicated coordinators who manage incoming and outgoing referrals from receipt to scheduled visit, with extensive LeadingReach experience.
- Referral intake, review, and completeness checks
- Scheduling referred patients and closing the loop with referring offices
- Referral management in LeadingReach and your EMR
Virtual Front Desk
Live check-in support, from anywhere
A touch-screen station in your clinic connects patients to a live remote representative by secure video.
- Patient check-in and check-out
- Copay collection
- Integrated with your EMR and payment systems
02
Clinical & Administrative Support
The documentation and coordination behind every visit.
Virtual Medical Assistants
Administrative skill with clinical knowledge
Remote professionals with nursing or medical backgrounds who take on complex administrative work for your providers.
- Chart preparation and documentation
- Coordination of labs, imaging, and medications
- Patient follow-ups and education
Medical Records Management
Support for keeping patient records organized, complete, and current.
Details coming soon
Chart QA
Quality review of patient charts and documentation.
Details coming soon
Global Surgical Period Support
Support for practices managing patients through global surgical periods.
Details coming soon
Sleep Studies
Operational support for practices that offer sleep studies.
Details coming soon
03
Revenue Cycle
Cleaner claims and steadier cash flow, starting before the visit.
Insurance Verification & Authorization
Fewer surprises at the front end
Fast, accurate eligibility checks and prior authorizations from a team that specializes in payer policies.
- Eligibility and benefit checks through Waystar, Availity, and Medpoint
- Prior authorizations for imaging, procedures, surgeries, and referrals
- Copay, coinsurance, and patient responsibility verification
Insurance & Facility Credentialing
Insurance and facility credentialing support for your providers.
Details coming soon
Shared Savings & Value-Based Care Reporting
Reporting support for shared savings and value-based care programs.
Details coming soon
04
Technology & Security
AI agents and security programs built for healthcare.
Agentic Operations
AI agents, supported by our team
AI agents that handle routine, rules-based work in your systems, with our team covering exceptions and your staff approving anything sensitive.
- Employee onboarding and offboarding with an audit trail
- License, certification, and compliance deadline tracking
- Referral and task follow-up before work goes overdue
Healthcare Cybersecurity
Built to pass the audit, priced for the practice
The same discipline behind our own security profile, applied to your practice.
- HIPAA Security Risk Assessments and written security programs
- External penetration testing and EMR security audits
- Microsoft 365 and Entra security hardening
05
Practice Growth
Grow revenue, not your footprint.
Our team works from our own secured facilities, so every role we support is one less workstation your clinic has to house. Turn that space into revenue.
Reclaim the space desks were using.
Administrative work happens off-site, opening up rooms that held workstations, files, and phones.
Put that space to work for patients.
Use it for ancillary services that fit your specialty, such as in-office diagnostics, infusion, or other services that serve your patients and your bottom line.
Grow support, not square footage.
Add dedicated AXCM team members as patient volume grows, without expanding your footprint or recruiting locally.
Social Media & Marketing
Social media and marketing support for your practice.
Details coming soon
Who we serve
Built for any medical clinic. Experienced where it counts.
We support medical clinics of every size and specialty. Because we learn your workflows first, our team adapts to how your clinic already works. Our deepest experience is in:
Primary care
Independent and group primary care practices.
Nephrology
Nephrology practices and renal care centers.
Specialty practices
Surgical and medical specialists, from vascular and general surgery to podiatry and infectious disease.
Peptide therapy clinics
An emerging market we know well, from CAM informed consent for therapies that aren’t FDA approved to prescription coordination with compounding pharmacies.
How we work
Your practice leads. We support.
Your team sets the standards. We follow your workflows and work as part of your staff.
Your practice
Patient care, clinical decisions, your protocols, and how your practice operates.
AXCM supports
The calls, scheduling, referrals, verifications, authorizations, records, and chart prep, done your way, inside your systems.
-
01
Learn your workflows
We start by understanding your specialty, your team, your payers, and how your practice already works.
-
02
Integrate with your systems
You provide login access to your EMR and other systems, and your AXCM team member works in them just as if they were sitting in your office.
-
03
Add to your team as you grow
As your practice grows, add dedicated AXCM team members, each one trained on your workflows and working only for your practice.
A dedicated AXCM team member
Every client receives a dedicated resource who works only for your practice, just like a member of your own team.
Access you control
Your practice sets up login accounts for your assigned AXCM team member in your EMR and other systems, with the permissions you choose. They work in your systems just as if they were sitting in your office, and you can adjust or remove access at any time.
A predictable schedule
We observe six US national holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
Security
A security profile that opens doors.
Your patients’ information gets the same protection inside our walls as it does inside yours.
Built to Epic’s standards
AXCM meets Epic’s strict security requirements, so we can support practices running Epic, something most of our competitors are unable to offer.
Secured facilities, not home offices
Our employees work from our secured facilities and buildings, not from kitchen tables or shared spaces.
Managed devices only
Every workstation is a company-managed device, so access to your systems is controlled and accountable.
Penetration tested
Our environment is penetration tested. We offer the same testing to practices through our Healthcare Cybersecurity services.
HIPAA-compliant support
Administrative support delivered in full compliance with HIPAA regulations.
Client testimonials
What practices say about us.
“Working with Apollo has been a completely new experience for us… and a year later, with three team members on board, we’re happy to say we’re moving in the right direction. Apollo has proven to be responsive, dependable, and easy to work with.”
“We are very pleased with Darlyn’s contributions. She combines valuable medical knowledge with kindness, professionalism, and excellent communication skills.”
“Ivette is a quick learner and provides excellent patient service with each interaction. She communicates well, adapts to changes, and has increased our new patient intake and follow-up.”
“So far the services have been great, especially after you came along. I am very pleased with your speedy communication and availability.”
We are Apollo
The people behind the support.
Professional, collaborative, and anchored in integrity. Collaboration is not a strategy; it is the way we operate.
Bilingual: English & Spanish
Serve English- and Spanish-speaking patients with the same level of care.
Educated, trained professionals
Many AXCM team members are college-educated, with nursing or medical backgrounds.
On your schedule
Our nearshore team works in a time zone aligned with US Central and Eastern time and supports practices across every US time zone.
Secured and managed
Working from our secured facilities on company-managed devices. See our security.
Contact
How can we help?
Tell us about your practice and where your team needs support. We’ll follow up to talk through options.