Documentation
- Chart preparation
- Documentation support for your providers
Home › Services › Virtual Medical Assistants
Clinical & Administrative Support · Virtual Medical AssistantsAdministrative skill with clinical knowledge.
At Apollo XCM (AXCM), our Virtual Medical Assistants are rigorously trained remote professionals with nursing or medical backgrounds who take on complex administrative work for your providers.
The challenge
Providers spend too much time on paperwork.
Chart prep, coordination, and follow-ups pull providers and clinical staff away from patient care.
Virtual Medical Assistants combine administrative skill with clinical knowledge, so that work gets done accurately, without adding to your clinic’s headcount or space.
- Nursing or medical backgrounds
- Trained in complex task management
- Flexible, remote coverage
Core responsibilities
Support that understands the work.
Coordination
- Prior authorizations for in-network services
- Coordination of labs, imaging, and medications
Patient follow-through
- Patient follow-ups
- Patient education support
Why AXCM
An extension of your team, not a call center.
Bilingual: English & Spanish
Serve English- and Spanish-speaking patients with the same level of care.
On your schedule
A nearshore team aligned with US Central and Eastern time, supporting practices in every US time zone.
Built to Epic’s standards
AXCM meets Epic’s strict security requirements, so we can support practices running Epic. We also work in Athena, eClinicalWorks, and more.
Secured and managed
Our team works from secured facilities on company-managed devices. See our security.
How it works
Built around your workflows.
- 01
Learn your workflows
We start by understanding your specialty, your team, your payers, and how your practice already works.
- 02
Integrate with your systems
You provide login access to your EMR and other systems, and your AXCM team member works in them just as if they were sitting in your office.
- 03
Add to your team as you grow
As your practice grows, add dedicated AXCM team members, each one trained on your workflows and working only for your practice.
FAQ
Frequently asked questions.
How are Virtual Medical Assistants different from Patient Access Coordinators?
Patient Access Coordinators focus on front office work like calls and scheduling. Virtual Medical Assistants bring nursing or medical backgrounds to more complex administrative work, such as chart preparation and care coordination.
Which EMRs do you work in?
We work inside the systems you already use, including Epic, Athena, eClinicalWorks, and more. AXCM meets Epic’s strict security requirements, so we can support practices running Epic, something most of our competitors are unable to offer.
Will my AXCM team member work for other practices?
No. Every client receives a dedicated resource who works only for your practice, just like a member of your own team.
How does your team access our systems?
Your practice sets up login accounts for your assigned AXCM team member in your EMR and other systems, with the permissions you choose. They work in your systems just as if they were sitting in your office, and you can adjust or remove access at any time.
What holidays do you observe?
We observe six US national holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
How do you protect patient information?
Our team works from secured facilities on company-managed devices, and our support is delivered in compliance with HIPAA regulations. See our security section for more.
Will this replace my staff?
No. We work as an extension of your team, taking on work that stretches your staff thin so they can focus on the patients in front of them.
How is it priced?
Pricing depends on the scope of work and the coverage you need. Talk to our team for a quote.
Give your providers time back.
Tell us where administrative work is slowing your providers down.