Incoming referrals
- Referral intake from fax, portal, phone, and email
- Completeness checks for orders, notes, and demographics
- Requesting missing documentation from referring offices
Home › Services › Referral Coordinators
Patient Access · Referral CoordinatorsEvery referral, worked to completion.
At Apollo XCM (AXCM), our Referral Coordinators manage your incoming and outgoing referrals from the moment they arrive to the day the patient is seen, with extensive experience in LeadingReach and the EMRs your practice already uses.
The challenge
Referrals get lost between offices.
Referrals arrive by fax, portal, phone, and email. Some are missing documentation, some sit in a queue, and some never turn into a scheduled visit.
Every referral that stalls is a patient who waits and revenue your practice doesn’t see. A dedicated Referral Coordinator keeps each one moving and keeps referring offices informed.
- Extensive LeadingReach experience
- Dedicated coordinator who works only for your practice
- Work done inside your systems, following your protocols
What they handle
Referral management, start to finish.
Scheduling and follow-through
- Contacting and scheduling referred patients
- Tracking referrals until the visit is completed
- Closing the loop with referring providers
Outgoing referrals
- Sending referrals to specialists and facilities
- Following up on referral status
- Coordinating with insurance verification and prior authorization
Systems and tracking
- Referral management in LeadingReach
- Updating referral status and records in your EMR
- Keeping referral queues current
Why AXCM
An extension of your team, not a call center.
Bilingual: English & Spanish
Serve English- and Spanish-speaking patients with the same level of care.
On your schedule
A nearshore team aligned with US Central and Eastern time, supporting practices in every US time zone.
Built to Epic’s standards
AXCM meets Epic’s strict security requirements, so we can support practices running Epic. We also work in Athena, eClinicalWorks, and more.
Secured and managed
Our team works from secured facilities on company-managed devices. See our security.
How it works
Built around your workflows.
- 01
Learn your workflows
We start by understanding your specialty, your team, your payers, and how your practice already works.
- 02
Integrate with your systems
You provide login access to your EMR and other systems, and your AXCM team member works in them just as if they were sitting in your office.
- 03
Add to your team as you grow
As your practice grows, add dedicated AXCM team members, each one trained on your workflows and working only for your practice.
FAQ
Frequently asked questions.
Do you work in LeadingReach?
Yes. Our Referral Coordinators have extensive LeadingReach experience, and they also work in your EMR and other systems.
Which EMRs do you work in?
We work inside the systems you already use, including Epic, Athena, eClinicalWorks, and more. AXCM meets Epic’s strict security requirements, so we can support practices running Epic, something most of our competitors are unable to offer.
Will my AXCM team member work for other practices?
No. Every client receives a dedicated resource who works only for your practice, just like a member of your own team.
How does your team access our systems?
Your practice sets up login accounts for your assigned AXCM team member in your EMR and other systems, with the permissions you choose. They work in your systems just as if they were sitting in your office, and you can adjust or remove access at any time.
What holidays do you observe?
We observe six US national holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
How do you protect patient information?
Our team works from secured facilities on company-managed devices, and our support is delivered in compliance with HIPAA regulations. See our security section for more.
How is it priced?
Pricing depends on the scope of work and the coverage you need. Talk to our team for a quote.
Stop losing referrals.
Tell us how referrals flow through your practice today, and we’ll show you where a Referral Coordinator fits.